FAQ

Frequently Asked Questions (FAQ)

What payment methods do you accept?
We accept Cash, ABA Bank transfers, and KHQR payments.
Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order by contacting us directly before it has been dispatched.

Do you offer nationwide delivery?
Yes, we deliver across Cambodia. Remote provinces are handled through either our in-house team or trusted third-party couriers.
Can I schedule a delivery date or time?
Yes. You may schedule a preferred delivery time by calling us after placing your order.
Can I track my order?
While we do not yet offer live tracking, you can call our support line at +855 15 423 303 to check your order status.
Is there a delivery fee?
Delivery is free within Phnom Penh for orders over $100 or if your location is along our regular delivery routes. For deliveries to outer areas, fees may apply. However, large orders may qualify for waived delivery charges.

How long do I have to return or exchange a product?
You can return or exchange items within 45 days from the date of purchase.
Which items are not eligible for return?
Paints and promotional/discounted items cannot be returned or exchanged.
Can I exchange instead of refund?
Yes, exchanges are allowed for items of the same category and price range.

Are your products always in stock?
Most items are kept in stock. However, some items may be custom-made or temporarily out of stock and can be pre-ordered, typically taking 30–45 days.
Can I purchase tiles by the piece?
Most tiles are sold by the box (especially those measured in m²). Some models may be available per piece, which will be clearly indicated on the product page.
Can I request tile samples?
Yes, tile samples are available for a small sample fee, which will be refunded when you confirm your full order.
Will the product look exactly like the photo?
Product photos are for reference only. Actual color and texture may vary due to lighting or screen settings. We recommend requesting a sample or visiting our showroom for accuracy.

Do you offer installation services?
For sanitary ware, we offer connections to handymen for installation services. For tile installation, we can refer you to trusted tiling professionals or contractors.

What are your business hours?
Our store is open daily from 8:00 AM to 5:00 PM.
Can I pick up my order in-store?
Yes. Same-day pickup is available but must be confirmed with our team in advance. Bring your order number for verification.
Do I need an appointment to visit the showroom?
No appointment is needed. You are welcome to visit our showroom anytime during business hours to explore our collections.

If you have any additional questions, feel free to contact us: