Shipping Policy

At KT Ceramics, we are committed to delivering your orders quickly, safely, and efficiently across Cambodia. Please read our shipping policy below for all relevant delivery information.

📍 Shipping Coverage

We currently offer delivery services within Cambodia only.

  • We do not ship to island destinations.
  • For remote provinces, we will arrange delivery through trusted third-party couriers whenever available.

🚛 Delivery Methods

We offer the following delivery options:

  • In-House Delivery: For orders within Phnom Penh and surrounding areas.
  • Third-Party Couriers: For remote provinces and areas outside our regular delivery routes.
  • Customer Pickup: You may choose to pick up your order from our showroom, warehouse, or a pre-arranged delivery point. Please bring your order number and a confirmation message.

⏱ Processing & Delivery Time

  • Standard processing time: Same-day or next-business-day shipping for most orders.
  • Delivery time: 1–2 business days under normal conditions. During peak seasons or due to special circumstances, delivery may take 2–5 business days.
  • Certain products may require additional handling time due to size or logistics.

💰 Shipping Fees

  • Free shipping is available for orders over $100.
  • Orders below $100 may incur a delivery fee based on distance and delivery method.
  • We often provide free delivery within Phnom Penh, especially when your location is along our active delivery routes.

📦 Order Pickup

Customers who prefer self-pickup can collect their orders by presenting a valid order number at any of the following:

  • Our showroom
  • Our warehouse
  • A mutually agreed-upon pickup point (based on schedule and confirmation)

We will notify you once your order is ready for pickup and confirm the time and location.

📞 Order Status & Support

Currently, we do not provide tracking numbers. However, you can contact us directly for updates on your order:

KT Ceramics Customer Support
📞 +855 15 423 303
🕘 Business Hours: 8:00am to 5:00pm Daily (Except Major Public Holiday)

📦 Damaged or Delayed Orders

We take great care to ensure your products arrive in perfect condition. If your order arrives damaged or does not show up within the expected timeframe:

  • Please call our customer service team immediately.
  • We will investigate the issue and offer a suitable resolution, which may include replacement, rescheduling, or refund, depending on the situation.

If you have further questions about delivery or logistics, don’t hesitate to reach out. We’re here to ensure your experience with KT Ceramics is smooth from order to installation.