Return & Refund Policy

At KT Ceramics, we strive to provide quality products and ensure customer satisfaction. Please read our return and refund policy carefully before making a purchase.

✅ Eligible Returns

Returns are accepted for tiles, sanitary ware and electronics only that are unused, undamaged, and still in their original packaging.
Returned tiles must not be dirtied, cracked, or altered in any way.

❌ Non-Returnable Items

Paints are not eligible for return under any circumstances.
Promotional or discounted products are non-returnable and non-exchangeable.

📅 Return Window

Returns must be made within 45 days from the purchase date. Customers must present the original receipt as proof of purchase.

📍 Return Locations & Conditions

All returns must be delivered by the customer to our warehouse or processed at our showroom for tiles.
Returned items must be in original packaging and in a resellable condition.
If you request pickup for returns, a 20% surcharge based on product value will apply.

💵 Refunds & Exchanges

Refunds will be processed within 3–5 business days after item inspection.
Refunds can be issued in cash or store credit, as preferred by the customer.
Customers may opt to exchange items within the same category and price range.

⚠️ Damaged or Defective Products

Customers are required to inspect products upon delivery.
If a product is found to be damaged due to our delivery, our team on-site will verify and replace it immediately.
Once goods are handed over to the customer and accepted in good condition, KT Ceramics will not be held responsible for any damages discovered afterward.

📞 Need Assistance?

If you have questions or need help with a return, please contact us at: